Customer relations served with a twist at venerable bar
By JACQUES KELLY | June 21, 1994 Baltimore Sun
The old sign behind the bar reads: "Remember Gentlemen, the Customer Is Always Wrong."This novel approach to patron relations hasn't hurt the Mount Vernon neighborhood's beloved Gerben's Cafe, a small establishment where the strongest thing to cross the bar is often a Taylor's pork roll sandwich.Isn't it ironic that this corner taproom at Maryland Avenue and Chase Street, which for decades remained an entrenched all-male bastion, is today dominated by the sunny personality and sweet demeanor of Margaret Glick Gerben, whose father opened the bar 75 years ago."
By JACQUES KELLY | June 21, 1994 Baltimore Sun
The old sign behind the bar reads: "Remember Gentlemen, the Customer Is Always Wrong."This novel approach to patron relations hasn't hurt the Mount Vernon neighborhood's beloved Gerben's Cafe, a small establishment where the strongest thing to cross the bar is often a Taylor's pork roll sandwich.Isn't it ironic that this corner taproom at Maryland Avenue and Chase Street, which for decades remained an entrenched all-male bastion, is today dominated by the sunny personality and sweet demeanor of Margaret Glick Gerben, whose father opened the bar 75 years ago."
Customer relations served with a twist at venerable bar
By JACQUES KELLY | June 21, 1994 Baltimore Sun
The old sign behind the bar reads: "Remember Gentlemen, the Customer Is Always Wrong."This novel approach to patron relations hasn't hurt the Mount Vernon neighborhood's beloved Gerben's Cafe, a small establishment where the strongest thing to cross the bar is often a Taylor's pork roll sandwich.Isn't it ironic that this corner taproom at Maryland Avenue and Chase Street, which for decades remained an entrenched all-male bastion, is today dominated by the sunny personality and sweet demeanor of Margaret Glick Gerben, whose father opened the bar 75 years ago."
By JACQUES KELLY | June 21, 1994 Baltimore Sun
The old sign behind the bar reads: "Remember Gentlemen, the Customer Is Always Wrong."This novel approach to patron relations hasn't hurt the Mount Vernon neighborhood's beloved Gerben's Cafe, a small establishment where the strongest thing to cross the bar is often a Taylor's pork roll sandwich.Isn't it ironic that this corner taproom at Maryland Avenue and Chase Street, which for decades remained an entrenched all-male bastion, is today dominated by the sunny personality and sweet demeanor of Margaret Glick Gerben, whose father opened the bar 75 years ago."
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